Biography
Gus has been helping enterprises improve customer experience using technology for over 20 years. He was an early adopter of technology solutions for Instant Card Issuance, EMV Payments, and Digital Banking in the Americas, Asia, and ANZ. He has also worked with IBM Watson’s Customer Experience and Blockchain business units, as well as Metaverse, Wallets, Digital Core Banking, Automation, and No-Code Citizen engineering. Currently, as Enterprise Director for HCL Software, he is focused on helping financial services clients extract more value from their ecosystem partnerships. A strong advocate of the Total Experience approach to digital transformation, he promotes technology that focuses equally on the needs of the creator and the user.
Previous Appearances
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