Customers use multiple channels to interact with the companies they do business with. A disjointed experience across those channels can lead to frustration, dissatisfaction, and churn—all of which can negatively impact business performance. Unfortunately, few companies have developed a cohesive approach for connecting with customers seamlessly across all channels. Download this Infor whitepaper to learn more on how customer intelligence gained by integrating channels can boost credibility, loyalty, and business performance.