Delivering Better Customer Experience to the People of Aotearoa

23 March 2022 11:00 am - 12:00 pm
About the Event

Audience:

Chiefs, Directors, fellow Leaders of Customer/Performance Systems/Digital Solutions, Workplace Experience, Strategy/Implementation from across New Zealand Government

 

Key talking points will include:

  • Customer-centricity: how do we deliver personalised, inclusive, and accessible services across government? 
  • How do we unlock greater enterprise, workforce, and technology value for the benefit of customers? 
  • How do we equip today’s workforce with the skills and tools to reduce friction as they engage with customers? 
  • Understanding touchpoints: how to re-evaluate engagement channels to enable consistent, meaningful and contextual two-way conversations?
Contacts
For general enquiries:
Brigitte Guerin
Brigitte Guerin
Chief Executive Officer
T: +61 417 678 632
For sponsorship enquiries:
Richard Theobold
Richard Theobold
Business Development Director
T: +61 404 300 088
To participate as a speaker:
Murali Ramesh
Murali Ramesh
Production Director
T: +61 2 8484 0904
For event and marketing enquiries:
Nicole Pusic
Nicole Pusic
Director of Marketing & Operations
T: +61 401 022 626
Register Interest